- Size Charts
FREQUENTLY ASKED QUESTIONS
SHIPPING and RETURNS
When will my order arrive?
We’re committed to getting your order to you as quickly as we can. Orders are processed and printed on demand. This production process can take about 3-5 business days, depending on the product. Our Athletic Crop Tops may take 5-10 days to be manufactured. Once shipped, an order within the USA will arrive within 4-7 days depending on your location. International orders will take longer and are dependent on the final destination. Please allow at least 7-10 days for domestic orders and 14-21 days for international orders before contacting us with questions about order status.
What are your shipping costs?
We want to keep things simple and affordable for you. Shipping is a flat fee of $5 on orders shipped within the USA. International orders ship for a flat fee of $8. Orders over $75 dollars will ship free within the USA.
Why didn't my full order come at one time?
In order to keep our prices low, we use different manufacturers for different products. Each manufacturer ships their items directly to you, cutting out the middle man, so orders may be shipped from multiple suppliers resulting in several deliveries.
What is your return policy?
Because our products are made on demand, we do not offer complete returns, however we offer exchanges and/or replacements on a case by case basis. Please see our return policy for more information.
Can I get a refund?
Since our orders are produced on demand, we do not offer refunds. We do offer exchanges and/or replacements on a case by case basis. If you are completely unhappy with your order, shoot us a message and we will do our best to resolve the issues.
Can I exchange my item?
You have the option to exchange your item if there is an issue with your product (poor printing, poor item quality, etc). See our return policy for what to do!
What is that smell?
When you open our package, you may notice a strong odor. This is a remnant of a vinegar based pre-treatment for the printing process. This pre-treatment is necessary for the ink to dry to the garment. Wash the garment in cold water with light detergent and the odor should disappear.
How are your shirts printed?
Our tees and tanks are printed Direct to Garment (DTG) using state of the art Kornit Vulcan printers. We use water-based NeoPigment™ Rapid inks that are free of heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE). This makes our inks non-hazardous, non-toxic, and 100% biodegradable.
CAUSES and PROGRAMS
What environmental causes have you supported?
We are excited to be able to give back to our environment and wildlife conservation programs. With every order placed, a portion of the proceeds (about 15%) will be donated to our current conservation cause. Since the Earth needs help in so many areas, it was too difficult to chose one issue to focus our business on, so we will rotate our causes and spread our donations out over several causes.
Our first cause in 2018 was helping our rhino friends by supporting the International Rhino Foundation. In 2019, we are donating quarterly to the WildCats Conservation Alliance in support of Amur Leopards.
Do you have an affiliate or ambassador program?
We currently do not have a formal affiliate or ambassador program, however we plan on releasing our program in 2019. If you’re interested in repping our brand, send us a message with your IG handle and we will check out your page. If your brand aligns with ours, we will contact you about working together!
PAYMENTS and OTHER
What payment methods are available?
We accept all major credit cards and PayPal.
How can we contact you?
Your order is saving lives. Spend over $75 and we'll cover shipping costs within the USA.
Save the world
We donate profits from every purchase to global conservation efforts. This year we are donating to Leopard Conservation.
Take a pic and tag @primaldomain on Instagram for a chance to be featured in our stories!