Return Policy

Due to products being printed on demand, we do not offer refunds or complete returns and sales are final.  In the event of a lost package, sizing discrepancy, and product issue, we do offer exchanges and/or replacements.  See below for further details or email us at returns@primaldomain.com.

LOST PACKAGE
If it is a mailing issue where it got lost in transit contact us at returns@primaldomain.com and we will send out a replacement.  Replacement orders can only be made if the tracking data does not show ‘delivered’ or ‘Return To Sender’.

SIZING EXCHANGE
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order.  Contact returns@primaldomain.com to coordinate this exchange.

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement

We never need anything sent back to us, we only need a picture for QC purposes. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.

What we need to make a replacement order:

1. Please provide the customer name and email.

2. Please provide the order number

3. Please provide picture of wrong/ damaged item.

4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Send this information to returns@primaldomain.com

Once we receive this we will print a replacement product and send it right out!

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